Privacy Policy

At Haya Boutique (“we,” “our,” or “us”), operating in Abu Dhabi, United Arab Emirates, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your details when you visit or make a purchase from our website.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

  • Personal Identification Information: Name, phone number, email address, and delivery address.
  • Order Details: Information regarding the products you inquire about or purchase (clothing, traditional wear, and fragrances).
  • Technical & Browsing Data: IP address, browser type, device details, and browsing behavior on our website.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders and handle local deliveries in Abu Dhabi and across the UAE.
  • To communicate with you via WhatsApp, phone, or email regarding order confirmations, updates, and customer support.
  • To improve our website layout, product offerings, and customer experience.
  • To ensure compliance with legal obligations and fraud prevention.

3. Store Policies & Final Sale Disclaimer

  • No Return & Refund Policy: Please note that all purchases made with Haya Boutique are final. We strictly do not offer returns, refunds, or exchanges on any items.
  • Pre-Purchase Guidance: We encourage customers to review product details, sizes, and fabrics carefully or contact us directly via WhatsApp before placing an order.

4. Data Protection & Sharing

  • Data Security: We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.
  • Third-Party Services: We do not sell, rent, or trade your personal information to third parties. We only share necessary delivery details with trusted courier partners solely for fulfilling your shipment.

5. Cookies

Our website may use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your web browser settings at any time.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request updates or corrections to your contact details.
  • Opt-out of promotional communications at any time.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:

  • Business Name: Haya Boutique FZC LLC
  • Location: Abu Dhabi, United Arab Emirates
  • Phone / WhatsApp: +971 54 284 4935
  • Email: info@hayaboutique.com